Effective Date: September-01-2025
Company: Eden Grove Properties, Dubai, UAE
At Eden Grove Properties, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or interact with us offline.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, nationality, identification documents, and other details required for property transactions.
- Property-Related Information: Preferences, budget, location interest, and transaction history.
- Financial Information: Payment details, mortgage information, or proof of funds (when necessary for property purchases/rentals).
- Technical Information: IP address, browser type, device identifiers, cookies, and analytics data when you use our website.
2. How We Use Your Information
We process your information for the following purposes:
- To provide real estate brokerage, advisory, and property management services.
- To facilitate property viewings, negotiations, and transactions.
- To comply with Dubai Land Department (DLD) and other regulatory requirements.
- To improve our services, website, and customer experience.
- To send you relevant property listings, market updates, or promotional offers (only with your consent).
3. Sharing of Information
We may share your information with:
- Regulatory Authorities: Dubai Land Department, RERA, or other government agencies when required by law.
- Business Partners: Developers, banks, mortgage providers, or property management firms involved in your transaction.
- Service Providers: IT, marketing, and legal support services under strict confidentiality agreements.
- Legal Obligations: When necessary to protect our rights, prevent fraud, or comply with applicable laws.
We do not sell, rent, or trade your personal information.
4. International Data Transfers
As a Dubai-based company, your data may be processed and stored in the UAE. If we transfer your data outside the UAE, we ensure that it is protected by adequate safeguards in compliance with applicable data protection laws.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by UAE regulations (such as anti-money laundering and real estate laws).
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Withdraw consent for marketing communications.
- Request deletion of your personal data (subject to regulatory retention requirements).
To exercise these rights, please contact us at [Insert Contact Email].
7. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.
8. Cookies and Website Tracking
Our website may use cookies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology. Updates will be posted on our website with the revised “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Eden Grove Properties
Dubai, United Arab Emirates
Email: info@edengrove.ae